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Terms & Conditions

Terms and Conditions
FedMali Cleaning Solutions LLC

1. Introduction

Welcome to FedMali Cleaning Solutions LLC (“we,” “our,” “us”). By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.

2. Services Provided

FedMali Cleaning Solutions LLC provides residential and commercial cleaning services, including standard cleaning, deep cleaning, Airbnb cleaning, vacation rentals, garage clean-outs and organization, post-construction cleaning, and event space cleaning. Service availability may vary based on location.

3. Booking and Payments

3.1 Booking

  • Appointments can be scheduled via phone, email, or through our website.

  • A confirmation will be sent upon successful booking.

  • Customers must provide accurate contact information and service details.

3.2 Payments

  • Payment is due at the time of service unless otherwise agreed upon.

  • We accept cash, credit/debit cards, and electronic payment methods.

  • Any outstanding balances must be settled before additional services are scheduled.

3.3 Cancellations and Rescheduling

  • Cancellations must be made at least 24 hours before the scheduled service.

  • Late cancellations may be subject to a cancellation fee.

  • We reserve the right to reschedule or cancel services due to unforeseen circumstances.

4. Customer Responsibilities

  • Customers must ensure safe access to the premises for our cleaning professionals.

  • Any hazardous conditions must be disclosed before service begins.

  • Valuables and personal items should be secured before service.

  • If customers prefer us to use their cleaning products, they must provide them in advance.

5. Liability and Damages

  • FedMali Cleaning Solutions LLC is not responsible for pre-existing damages or conditions.

  • If damage occurs during service, it must be reported within 24 hours.

  • Our liability is limited to the cost of the service provided.

6. Satisfaction Guarantee

  • If a customer is not satisfied with a service, they must notify us within 24 hours for a resolution.

  • We will arrange a re-clean or address concerns at our discretion.

7. Privacy and Communication

  • By using our services, customers agree to receive service-related communications.

  • We collect opt-in consent verbally for SMS messaging. Customers can opt out at any time by replying with ‘STOP,’ ‘CANCEL,’ or ‘UNSUBSCRIBE.’

  • We do not sell, rent, or share customer information with third parties.

  • Message Types: Users will receive promotional messages, informational messages, and marketing content.

  • Message Frequency: Messages will be sent approximately once a week.

  • Message and Data Rates: May apply as per your carrier’s terms.

  • Help and Support: For assistance, users can text ‘HELP.’

  • Privacy Policy: For more details, refer to our Privacy Policy.

8. Service Areas

We serve customers in Orange County and Lake County, Florida. Service availability may be subject to change.

9. Changes to Terms and Conditions

FedMali Cleaning Solutions LLC reserves the right to modify these terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

For more information, visit our website or contact us at fedmalicleans@gmail.com or call (352) 405-0034.
Thank you for choosing FedMali Cleaning Solutions LLC!